Why Do Insurers Prefer Certain Vendors?

2/18/2019 (Permalink)

SERVPRO provides extensive IICRC employee certification and training as well

An insurance company is likely to recommend a preferred vendor to clean up and restore damage at a residence in Bluffdale, UT. Insurers prefer certified vendors with a track record of providing accurate estimates, supporting claims processing and completing jobs quickly. Here are a few reasons why an insurance agent may recommend a vendor.

Claims Information Center

Leading mitigation and restoration services maintain electronic management tools for the benefit of insurance representatives. Whenever SERVPRO responds to a call and provides an estimate, this information becomes available on the Claims Information Center. Agents and adjusters can also access the following types of collected data for counties, states, regions and nationwide:

• Causes of loss
  
• Franchise and company comparisons
  
• Job file cost
  
• Response times
  
• Types of claims
  
  

This information enables an insurance agent to make more informed decisions when processing and settling claims. Insurers may be more likely to include companies that provide electronic management resources in a vendor program.

Industry-Leading Certification

The Institute of Inspection Cleaning and Restoration Certification is a leading certifying body in the mitigation and restoration industry. Insurers are more likely to want to work with vendors certified in several cleaning methods:

• Applied Structural Drying
  
• Carpet and upholstery cleaning
  
• Fire
  
• Water
  
  

SERVPRO provides extensive IICRC employee certification and new franchise training as well as continuing education and e-learning programs. Certified training allows for more successful restoration jobs.

Participation Agreement

In order to receive insurance client referrals, each SERVPRO franchise must agree to 21 guidelines. These requirements range from background checks to insurance coverage and help to maintain high service standards nationwide.

These factors combine to set preferred vendors apart from the competition. An insurance company may rely on a vendor program to guarantee high-quality work. A homeowner or insurance agent can start the process by scheduling an on-site consultation in Bluffdale, UT, and obtaining a verbal briefing and estimate.